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FAQ,'s

Go Cabo > FAQ,’s
WHY CHOOSE GO CABO?

WE STRIVE TO PROVIDE OUR VALUED PASSENGERS A COMFORTABLE, CLEAN, EFFICIENT TRANSPORTATION. YOUR SAFETY & SECURITY ARE IMPORTANT TO US, GO CABO PROVIDES SAFE, ON TIME AND RELIABLE ROUND TRIP AIRPORT TRANSPORTATION AT A FRACTION OF THE PRICE OF A TAXI. 7 DAYS A WEEK/24HRS PER DAY. OUR FLEET OF VEHICLES IS FULLY INSURED, AND OUR AGENTS ARE BILINGUAL. GO CABO IS LICENSED BY THE FEDERAL COMMUNICATIONS AND TRANSPORT DEPARTMENT. JUST TAKE A SEAT, RELAX, AND ENJOY YOUR COMPLIMENTARY DRINK AND THE RIDE.

WHY SHOULD I HIRE PRIVATE TRANSPORTATION SERVICE?

IN LOS CABOS, THERE ARE MANY PUBLIC TRANSPORTATION OPTIONS BUT WHEN YOU ARRIVE, THERE IS NO GUARANTEE YOUR CONTRACTED COMPANY WILL BE THERE TO MEET YOU. MANY DRIVERS MAY NOT SPEAK ENGLISH, THE COMPANY MIGHT NOT BE A LICENSED, AND THEIR VEHICLES COULD BE OLDER AND IN DISREPAIR.

WHAT TRANSPORTATION OPTIONS DO YOU OFFER?

WE OFFER PRIVATE LUXURY SUVS, VANS, MERCEDES SPRINTERS, AND COACH BUS SERVICES.

WHAT IS A PRIVATE RIDE?

A PRIVATE RIDE IS PRIVATE CAR SERVICE, MEANING YOU WILL NOT BE ASKED TO SHARE A VEHICLE WITH OTHER TRAVELERS.

WHERE SHOUD I MEET YOUR DRIVER WHEN I ARRIVE TO THE AIRPORT?

TERMINAL 1 : ONCE YOU HAVE COLLECTED YOUR BAGS AND CLEARED CUSTOMS YOU WILL PROCEED THROUGH A SET OF SLIDING DOORS AND INTO AN AREA OF TIME SHARE SALES. IT IS ESPECIALLY IMPORTANT TO NOTE THAT YOU MUST PROCEED ALL THE WAY OUTSIDE WITHOUT STOPPING INSIDE. TIME SHARE REPRESENTATIVES ARE EXTREMELY CREATIVE AND PERSISTENT IN THEIR TECHNIQUES AND SHOULD BE AVOIDED IF YOU ARE NOT INTERESTED IN PURCHASING THEIR PRODUCTS AND SERVICES. PLEASE NOTE THAT GO CABO IS NOT AFFILIATED WITH ANY TIME SHARE OPERATION, EVEN THOUGH SOME AIRPORT TIME SHARE SALES AGENTS MAY TRY TO TRICK YOU, BY SAYING SO. PLEASE PROCEED TO YOUR RIGHT-HAND SIDE SET OF SLIDING DOORS THAT SAY “TRANSPORTACION TURISTICA” OUR STAFF WILL MEET YOU & GREET YOU WITH A GO CABO SIGN AND YOUR PERSONAL DRIVER WILL ASSIST WITH YOUR LUGGAGE AND DIRECT YOU TO YOUR VEHICLE. YOU MAY ALSO REACH US BY CALLING US AT (624)130-3689


TERMINAL 2 : ONCE YOU HAVE COLLECTED YOUR BAGS AND CLEARED CUSTOMS YOU WILL PROCEED THROUGH THE FIRST SET OF SLIDING DOORS AND INTO AN AREA OF TIME SHARE SALES. IT IS ESPECIALLY IMPORTANT TO NOTE THAT YOU MUST PROCEED ALL THE WAY OUTSIDE WITHOUT STOPPING INSIDE. TIME SHARE REPRESENTATIVES ARE EXTREMELY CREATIVE AND PERSISTENT IN THEIR TECHNIQUES AND SHOULD BE AVOIDED IF YOU ARE NOT INTERESTED IN PURCHASING THEIR PRODUCTS AND SERVICES. PLEASE NOTE THAT GO CABO IS NOT AFFILIATED WITH ANY TIME SHARE OPERATION, EVEN THOUGH SOME AIRPORT TIME SHARE SALES AGENTS MAY TRY TO TRICK YOU, BY SAYING SO. PLEASE PROCEED THROUGH THE LAST SET OF SLIDING DOORS TO THE OUTSIDE OF THE TERMINAL WALK TO TENT NUM 10. HERE OUR STAFF WILL MEET YOU & GREET YOU WITH A GO CABO SIGN AND YOUR PERSONAL DRIVER WILL ASSIST WITH YOUR LUGGAGE AND DIRECT YOU TO YOUR VEHICLE. YOU MAY ALSO REACH US BY CALLING US AT (624)130-3689

DO YOU OFFER GROCERY STOP SERVICE?

OUR DRIVERS WILL BE MORE THAN HAPPY TO TAKE YOU FOR GROCERIES TO ANY THE SUPERMARKETS SUCH AS WALMART, LA COMER, COSTCO ETC. ON THE WAY TO YOUR HOTEL, VILLA/AIRBNB. THIS SERVICE MUST BE RESERVED IN ADVANCED AND HAS A CHARGE OF SUBURBAN OR PASSENGER VAN $40HR / SPRINTER $50HR.

WHAT HAPPENS IF MY FLIGHTS IS DELAYED?

WE MONITOR ALL FLIGHTS ARRIVING AT SJD INTERNATIONAL AIRPORT. AS THE ESTIMATED ARRIVAL TIME FOR YOUR FLIGHT APPROACHES, OUR SYSTEM AUTOMATICALLY UPDATES YOUR RESERVATION WITH ANY CHANGES TO YOUR ARRIVAL TIME. YOU DO NOT NEED TO CALL US IF YOUR FLIGHT IS DELAYED. YOU DO NEED TO CALL US IF YOUR FLIGHT INFORMATION CHANGES (E.G., IF YOU ARE BUMPED TO A DIFFERENT FLIGHT OR YOU MISS YOUR FLIGHT).

WILL YOUR DRIVER HELP ME WITHMY LUGGAGE?

YES, OUR COURTEOUS DRIVERS ARE ALWAYS HAPPY TO ASSIST YOU WITH LOADING AND UNLOADING YOUR LUGGAGE AND OTHER ITEMS YOU ARE CARRYING.

DO YOU SERVE IN ANY OTHER CITIES OUTSIDE LOS CABOS?

WE OFFER SERVICES FROM THE SJD INTERNATIONAL AIRPORT, LA PAZ, LORETO, PUERTO VALLARTA, MANZANILLO AND ACAPULCO.

WHAT IS THE AVERAGE TRAVEL TIME FROM THE AIRPORT TO MY HOTEL/VILLA?

TRAVEL TIMES WILL VARY DEPENDING ON WHERE YOU ARE STAYING, AS WELL AS TRAFFIC IMPACTING THE TRAVELED ROUTES. ON AVERAGE, THE TRAVEL TIME TO CABO SAN LUCAS IS 50 MINUTES, TO THE CORRIDOR 45 MINUTES AND TO SAN JOSÉ DEL CABO 25 MINUTES. PLEASE CONSIDER, THAT YOU SHOULD ARRIVE AT THE AIRPORT AT LEAST 2 HOURS BEFORE YOUR FLIGHT DEPARTURE FOR INTERNATIONAL FLIGHTS. GO CABO IS NOT RESPONSIBLE FOR LATE ARRIVALS OR DEPARTURES.

WHY DEPARTURE PICK UP TIMES ARE SO EARLY?

TO ENSURE YOU MAKE YOUR FLIGHT, WE FOLLOW THE DEPARTMENT OF AVIATION GUIDELINES FOR AIRPORT DEPARTURE TIMES. WE ALSO TRY TO ACCOUNT FOR DELAYS DUE TO WEATHER AND/OR HEAVY TRAFFIC.

RESERVATIONS

HOW DO I RESERVE TRANSPOPRTATION SERVICES WITH GO CABO?

FOR YOUR CONVENIENCE, WE OFFER A BUY ONLINE OPTION FOR ONE-WAY OR ROUND TRIP TRANSFERS. ONCE THIS IS PROCESSED, YOU WILL RECEIVE A TRANSFER VOUCHER WITH CONFIRMATION AND INSTRUCTIONS, AS WELL AS TELEPHONE NUMBERS AND PICK UP TIME. IF YOU ARE BOOKING ONE WAY ONLY, CHOOSE THE “FROM THE AIRPORT” OPTION ON THE RESERVATION FORM. IF YOU ARE BOOKING TRANSPORTATION FOR BOTH DEPARTURE AND ARRIVAL AIRPORTS, BOOK THE ROUND TRIP TRANSFER. YOU WILL THEN BE GIVEN THE OPTION OF BOOKING SERVICES WITHIN LOS CABOS AREA. WHEN YOU GET TO LOS CABOS AIRPORT, JUST PRESENT YOUR PRINTED CONFIRMATION TO OUR DRIVER.

HOW CAN I CHANGE MY TRANSFER RESERVATION?

TO CHANGE A RESERVATION PLEASE EMAIL US AT ANTONIOGONZALEZ@GOCABO.COM.MX

HOW CAN I CONFIRM MY TRANSFER RESERVATION?

TO CONFIRM YOUR RESERVATION PLEASE EMAIL US AT ANTONIOGONZALEZ@GOCABO.COM.MX

HOW FAR IN ADVANCE DO I NEED TO MAKE A RESERVATION?

WE SUGGEST RESERVATIONS BE MADE ONCE YOU HAVE YOUR FLIGHT CONFIRMATION OR AT LEAST 24 HOURS IN ADVANCE. FOR LAST-MINUTE RESERVATIONS SEND AN EMAIL TO: ANTONIOGONZALEZ@GOCABO.COM.MXOR CALL (624)130-3689 FROM USA OR CANADA OR CLICK ON THE MESSAGE ICON IN THE BOTTOM RIGHT CORNER OF THIS PAGE.

DO YOU PROVIDE SAFETY CHILD SEATS IN YOOUR VEHICLES?

YES. WE CAN PROVIDE FREE OF CHARGE CAR OR BOOSTER SEATS AND CAN GUARANTEE THAT EACH VEHICLE WILL BE PROPERLY EQUIPPED TO SECURE YOUR CHILD’S CAR SEAT. CAR OR BOOSTER SEATS MUST BE REQUESTED IN ADVANCE IN ORDER TO SECURE AVAILABILITY.

DO YOU HAVE LOST & FAOUND DEPARTMENT?

YES. PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT BY E-MAIL US AT GO CABO IS NOT RESPONSIBLE FOR ANY ITEMS THAT ARE LOST OR LEFT IN OUR VEHICLES, WE WILL DO OUR BEST TO HELP YOU LOCATE ANY LOST ITEMS. GO CABO IS NOT RESPONSIBLE FOR ITEMS LEFT IN THE VEHICLE, LOST, STOLEN OR DAMAGED LUGGAGE (INCLUDING CONTENTS). IMMEDIATELY NOTIFYING THE DRIVER OF ANY LOSS WILL PROVIDE THE BEST CHANCE OF RECOVERING LOST ITEMS.

Rates & Billing

ARE YOUR RATES THE SAME AS THE TAXI IN THE AIRPORT?

OUR RATES ARE LOWER THAN A TAXI, SINCE WE DO NOT PAY EXPENSIVE AIRPORT BOOTH AND PARKING FEES. ALSO, OUR VEHICLES NEWER, WHICH REQUIRE LOWER MAINTENANCE COSTS, WHICH ALLOWS US TO PASS ON THE LOWER COSTS TO OUR CUSTOMERS.

HOW CAN I PAY MY HIRED SERVICES?

ONCE YOU HAVE SELECTED YOUR SERVICE, YOU CAN PAY VIA THE PAY PAL CREDIT CARD PROCESSING SYSTEM THROUGH OUR WEB SITE. NOTE: CHARGES FOR CREDIT CARD TRANSACTIONS THROUGH PAYPAL WILL APPEAR AS “GO CABO TRENSPORTATION” ON YOUR CREDIT CARD STATEMENT. IF YOU HAVE A QUESTION FOR OUR ACCOUNTING DEPARTMENT, YOU CAN REACH US AT ANTONIOGONZALEZ@GOCABO.COM.MX

CAN I PAY FOR SERVICES WHEN I ARRIVE TO THE AIPORT?

YES YOU CAN PAY CASH OR CREDIT CARD UPON ARRIVAL TO YOUR DRIVER. DISCOUNTS AVAILABLE WHEN BOOKING A ROUND TRIP.SERVICE.

WHAT IS YOYR CANCELLATION POLICY?

WE REQUIRE AT LEAST 2-HOUR NOTICE TO CHANGE OR CANCEL YOUR RESERVATION. IF YOU CANCEL LESS THAN ONE HOUR BEFORE YOUR SCHEDULED PICK UP TIME, WE WILL CHARGE A 50% CANCELLATION FEE. NO SHOW NO REFUND.

ARE GRATUITIES INCLUDED FOR DRIVERS AND AIRPORT REPRESETATIVES?

TIPPING IS OPTIONAL. QUALITY SERVICE IS CUSTOMARILY ACKNOWLEDGED BY A GRATUITY OF 18 –20%.

HOW CAN I GET A REFUND?

ONLINE SALES ARE FINAL. HOWEVER, YOU MAY SEND US AN E-MAIL AND REQUEST A REFUND IF YOU HAVE A LEGITIMATE REASON.

IS THERE A LUGGAGE LIMIT?

THERE IS NO LUGGAGE LIMIT, IF THE LUGGAGE CAN BE ACCOMMODATED INSIDE THE TYPE OF VEHICLE RESERVED. AN ADDITIONAL PRIVATE VEHICLE WILL HAVE TO BE RESERVED FOR OTHER ITEMS THAT ARE NOT CONSIDERED A SUITCASE SUCH AS BICYCLES, SKIS, LARGE MUSIC INSTRUMENTS (I.E. CELLO, TUBA,…)

Customer Care

WHY GIVE US A CUSTOMER FEED BACK?

YOUR FEEDBACK IS IMPORTANT TO US BECAUSE IT HELPS US BETTER MEET OUR CUSTOMER’S NEEDS. OUR GOAL IS TO IMPROVE THE EXPERIENCE OF EVERY PASSENGER PLEASE TO LEAVE YOUR TESTIMONIAL CLICK HERE. WE REALLY APPRECIATE YOUR COMMENTS!

CAN WE RESERVE FOR GROUPS AND WEDDINGS?

WE GLADLY PROVIDE TRANSPORTATION SERVICES FOR INCENTIVE GROUPS, WEDDINGS AND CONVENTIONS. OUR SERVICES INCLUDE: ROUND TRIP AIRPORT TRANSFERS, TRANSPORTATION WITHIN LOS CABOS AREA AND TODOS SANTOS, SUCH AS REHEARSAL DINNERS, RESTAURANT DINE-OUTS, ACTIVITIES AND GOLF.

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